Shipping Policy
All orders placed with Ruisheng Co., Limited are processed and shipped according to the shipping method selected at checkout. Shipping options and costs are presented during the checkout process. The customer selects the preferred shipping method before completing the purchase. Ruisheng Co., Limited does not guarantee delivery by a specific date. Delivery timelines are determined by the carrier, the destination address, and any customs procedures. Customers receive a tracking number once the order has been shipped. Tracking information may take time to become available. Ruisheng Co., Limited is not responsible for delays caused by the carrier, customs, or incorrect address information provided by the customer. If a package is lost or undeliverable due to an incorrect address, the customer bears the cost of reshipment. Ruisheng Co., Limited ships to addresses within the regions specified at checkout. The customer is responsible for any customs duties or import taxes. Ruisheng Co., Limited does not ship to post office boxes in certain regions.
Return Policy
Customers may return eligible clothing items within 14 days of receipt for a refund without providing a reason. The 14-day period begins on the date the customer receives the item. The date of receipt is determined by the carrier’s delivery confirmation. To be eligible, items must be unused and in original packaging. All original tags must be attached. The buyer completely bears the return shipping costs. Ruisheng Co., Limited does not reimburse return shipping fees. Return shipping costs are non-refundable. Original shipping costs are non-refundable. Ruisheng Co., Limited does not provide prepaid return labels. Refunds are issued only after the returned item is received and inspected by Ruisheng Co., Limited. The 14-day return period is strict. Returns initiated after 14 days of receipt are not accepted.
Return Process
Follow these steps to return an item:
1. Contact Ruisheng Co., Limited at [email protected] to request a return authorization. Provide the order number. No reason is required, but the request must be made within 14 days of receipt. Ruisheng Co., Limited will provide a return authorization number. No returns are accepted without a return authorization number.
2. Pack the item securely in its original packaging. Include all tags and accessories that were shipped with the item. The item must be unused and in original packaging.
3. Ship the package to the following recipient: The recipient must be Ruisheng Co., Limited, the contact phone is +852 4761 2151, and the specific return address is UNIT2223, 22/F, YAN’S TOWER, 25 – 27 WONG CHUK HANG ROAD, ABERDEEN, HONG KONG.
4. Provide Ruisheng Co., Limited with the tracking number for the return shipment. Ruisheng Co., Limited is not responsible for returns lost in transit. The buyer bears all risks of return shipping. The buyer completely bears the return shipping costs.
5. Wait for Ruisheng Co., Limited to inspect the returned item. The inspection occurs after the item arrives at the return address. Ruisheng Co., Limited will notify the customer of the inspection result via email.
Refund Timing
Refunds are processed within at least 14 days after Ruisheng Co., Limited receives the returned item. The refund arrival time is at least 14 days from the date the return is received. Refunds are issued to the original payment method. No cash refunds are provided. No store credit is provided unless required by local law. For PayPal refunds, the refund takes at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, the PayPal refund may take up to 30 days. Ruisheng Co., Limited complies with all applicable local laws regarding refund timing. The refund processing time begins after inspection is complete. Inspection occurs within a reasonable period after receipt.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the Terms of Service. Claims submitted after 7 days of receipt will not be accepted. No exceptions are made. To submit a claim, contact Ruisheng Co., Limited at [email protected] with the order number, a description of the damage or defect, and photographs of the item and its packaging. Ruisheng Co., Limited will review the claim and determine the appropriate resolution. Do not return damaged or defective items without first contacting Ruisheng Co., Limited. The customer must wait for instructions from Ruisheng Co., Limited before shipping any damaged or defective item.
Non-Returnable Conditions
Items must be unused and in original packaging to be eligible for a return. Items that have been worn, washed, altered, or damaged by the customer are not eligible for a return. Items missing original tags are not eligible for a return. Ruisheng Co., Limited does not accept returns for items that show signs of use. All clothing items are subject to these same conditions. No specific product categories are excluded from the return policy beyond the conditions stated here. Items that are not in original packaging are not returnable. Items that have been used are not returnable.
Contact Information
For all questions regarding shipping and returns, contact Ruisheng Co., Limited. The company email is [email protected]. The company phone is +852 4761 2151. The company address is UNIT2223, 22/F, YAN’S TOWER, 25 – 27 WONG CHUK HANG ROAD, ABERDEEN, HONG KONG. Ruisheng Co., Limited responds to all inquiries within a reasonable period. Ruisheng Co., Limited is the sole entity responsible for processing returns and refunds under this policy.